RETAIL APPOINTMENT SOFTWARE
Modern Scheduling for Today’s Retail Needs
Retail scheduling software empowers shoppers to seamlessly book their own appointments online from the comfort of their smartphones, tablets, or computers.
Not too long ago, the retail industry was primarily focused on selling products. Previously, if a customer wanted to buy something, they would call or go to a physical retail location nearby.
In today’s digital environment, retail is still very much about selling products. However, another factor has crept into the picture to completely transform the retail arena as we know it: providing services.
This blending of products and services is now a staple in the world of eCommerce, and smart retailers are leveraging newer technologies to create delightful customer shopping experiences. It’s no longer enough to just have products on a shelf, you have to provide the customer an experience.
From setting up personalized shopping excursions, to booking salon services, to making appointments for pet grooming, a quality retail scheduling software can serve hundreds of use cases across the industry. Even better, leveraging an online scheduler helps retailers boost sales by growing their appointment base. It also showcases the retail brand during a variety of customer engagement opportunities throughout the scheduling process.
Furthermore, AppointmentPlus offers handy features like social media integration, email appointment notifications, and text message reminders. These tools help businesses to increase operational efficiency and build the bottom line simultaneously. More customers, happier customers, and a kick in the pants for your brand awareness.
AppointmentPlus online appointment scheduling software for retailers can help you:
- Keep customers in your store
- Improve efficiency
- Provide a positive shopping experience for your customers
Why Delivering Customer Self-Service is Crucial to Delighting Clients
Retail Scheduling Use Cases
Retail appointment scheduling software is perfect for the following use cases:
Why AppointmentPlus For Retail?
Creating efficiencies for your retail store is important, but so is providing the right tools for your employees to reach their full potential in delivering outstanding customer service.
AppointmentPlus retail appointment software can help make sure that those 75% of customers stay in your store, buy more products, and return again and again as loyal consumers.
- Multiple Location Functionality
Scheduling software can support multiple retail locations, and track available appointments at each store. Allow your customers the option to book their appointment at the store location that’s most convenient for them.
- Confirmation and Reminder Emails and Texts
In today’s busy world, people are going to forget appointments unless they are written down or entered into their smart phones. Use your scheduler to send a confirmation message with a link that can import their appointment right into their Google or Outlook calendar.
And did you know that sending a reminder email or text can reduce no shows up to 50%? Just that simple courtesy can eliminate wasted time for your reps, and make sure that your customers know that you are expecting them.
- Mobile access
Having an online scheduling system means you can access your calendar from anywhere, including your smart phone. And AppointmentPlus has powerful mobile apps that make it even easier for you to access your schedule or make updates as needed. The easy-to-use interface means you can stay updated and productive, no matter where you are.
All of the retail customer information you need to create a targeted, relevant message will be available in your appointment software, so you can segment to your heart’s content.
Three ways retailers can increase efficiency
with online scheduling
1. Schedule your employees effectively
By implementing a self-serve scheduling process for your customer service or sales department, you have visibility into when your customers plan to arrive and what they need help with. Armed with this information, you can proactively schedule the right staff at the right times.
2. Prepare for your customers’ needs
Collecting information about your customers’ reasons for visiting your store prior to them showing up gives your reps the opportunity to prepare to best serve their needs.
- Assemble product brochures or samples
- Prepare sales estimates and quotes
- Research information about any issues your customer is experiencing
Preparing in advance allows your employees to save time looking for information while your customer is in the store, which conveys to the customer that you value their time.
3. Use reports to analyze your customer service visits to improve your operations.
With online booking software for retail, you can run reports by date range, staff member, or service provided, and easily see where you stand in customer activity and other important metrics.
Robust reports can help you analyze your business, take stock of what your customers’ needs are, and make adjustments where necessary.