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VIDEO: Online Scheduling Myth #1—Losing Control of Your Schedule

Online scheduling is a great way to streamline your business and easily get more customers in your door to purchase products or services. But without all the facts about scheduling software, it’s easy to feel hesitant about making the plunge to a digital scheduling solution.

In this video, we explore the first major misconception of online scheduling: I will lose control of my schedule. We’ll  break down the key features quality online schedulers provide so that your team can retain ownership of your calendar, while still allowing self-service options for your customer base. We hope it will allay some fears, and empower you to find the online scheduling software that’s right for you.

You’ll find the video below, and the transcript directly following.

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One major misconception of online scheduling is that using it means “I will lose control of my schedule.” People think that by trusting technology, it’s like handing over the keys to the kingdom to an outside entity. They’re afraid that instead of their internal staff being able to make decisions, an ambiguous, cloud-based, artificial intelligence will be making decisions for them, ultimately locking up their schedule so they are unable to do what they want.

If this was true, this would definitely be a reason to not use online scheduling. However, this couldn’t be further from the truth. In fact, online scheduling offers tons of settings and preferences that allow you to govern your account exactly how you want.

This ability to fine tune your software is the key that truly unlocks the power of online scheduling technology. Not only do you stay in control, but you gain access to capabilities that you never had before. So, when you use an online scheduler, make sure that it has settings for these 5 key features:

  1. Availability. You get to decide when and where appointments can be scheduled.
  2. Services. You can decide what services your customers have access to, how much time these services will consume, and what resources are for which services.
  3. Customer Self-Scheduling. You can decide which of your customers or clients can schedule through your website.
  4. Future Appointments. How far in advance do you want your customers to be able to schedule? Do you want them to see a full calendar a year at a time? Or do you want to limit them to only a week or a month at a time?
  5. Same Day Appointments. If your business operates this way, then somebody is on your website right now. Let’s make sure we can get them scheduled for an appointment today.


There are plenty of other features that will make your life easier, but these five features will make sure that you stay in control of your schedule. So when you’re shopping for software, make sure you can tick all of these off your list before you buy.