AppointmentPlus Blog

VIDEO: Online Scheduling Myth #3—Customers Can See Each Other’s Info

No matter what the industry, most organizations feel ethically obligated to protect the privacy of their customers’ personal information.

What’s more, in many business arenas, like healthcare, there are strict regulations surrounding consumer privacy. So it’s not surprising that a major concern about the use of an online scheduler is that the public-facing calendar will reveal clients’ personal details.

In this third segment of our video e-Course, we explore the myth, “My customers will be able to see each other’s information.”

The video clarifies how most online scheduling applications are set up, explaining that customers are never able to see anyone’s information except their own. It’s important to be concerned about privacy, and the great news is that you won’t need to worry about compromising this important value if you choose to use an online scheduler.

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If you’re concerned about privacy, you may identify with this next misconception about online scheduling: my customers will be able to see each other’s information.

For some industries, this concern is paramount. Depending on your business, you might be under strict, legal requirements to ensure the privacy of those you serve. Thankfully, it’s common practice among most major online scheduling providers to ensure your information is private.

When the customer goes online to schedule, they won’t see any information for anyone, except themselves. For most schedulers out there today, when a customer goes online, he won’t even be able to tell if there are any other appointments on the schedule. All he’ll be able to see is a calendar comprised of available and unavailable time slots. So whether you’re at lunch, or with another customer, all they know is that they cannot schedule during that time.

This simple approach is what allows online schedulers to comply with privacy regulations in any industry. While this type of privacy management is commonplace, it’s always a good idea to make sure a scheduling app meets your privacy requirements before you buy it.

If you’re ready to start shopping for online appointment scheduling software, we’d like to help by giving you a free demo of AppointmentPlus, no strings attached.