As states start to lift pandemic-related restrictions, businesses are faced with unique challenges. Many companies have decided to postpone reopening because they feel that it’s too soon. They don’t want to cause more people to contract the virus. However, others are more than ready to start serving customers again.
For the ones that are restarting, they are being forced to do it in a limited way. Social distancing and social gathering mandates are still in place. So even though some businesses can open, it’s anything but business as usual.
As firms have struggled with how to partially reopen, many have turned to online appointment scheduling software to control the flow of customers.
Bob La Loggia, CEO of AppointmentPlus, said, “We’ve seen a significant uptick in businesses asking how our software can help them reopen. They’re frequently surprised at how easily the system can be configured to limit customers and space out appointments.”
For companies that have implemented online scheduling, the transition for their customers has been seamless. People are used to booking online, so the learning curve is nearly non-existent.
One manager at a retailer that uses AppointmentPlus noted, “The system has been invaluable for us. I don’t know how we would have done this without it. We thought that booking an appointment might be a hassle for our customers, but they don’t seem to mind. They’ve been so happy to be able to come back.”
The AppointmentPlus application is not only well-designed for limiting customer flow, but the company is also well-prepared for helping clients move quickly. Oftentimes, businesses need to implement the software within a day. With access to a live onboarding team and live support reps, clients can get setup assistance, training and a fast response time on questions as they arise.
It’s a long, hard road to getting main street reopened. But companies that have moved to online scheduling are finding the process not quite as onerous.
La Loggia added, “It’s rewarding to know that we are helping so many businesses get back on their feet. It feels good to be part of the solution.”
Learn more about retail appointment software.